By ordering from this website you agree to the listed terms and conditions. This does not affect your statutory rights.

Disclaimer
All prices are correct at time of publishing. Avenue Angling has the right to change prices and specifications without prior notice. Any colours shown are as accurate as the website allows. The availability of an item on the website does not guarantee that it is in stock. Related product information is as supplied by the manufacturer, unless stated as our opinion.

Price Changes
We may alter prices at any time. We try our best to keep price changes to a minimum but sometimes it is inevitable. We aim to update the web site as soon as possible, but may not be able to make the changes immediately. If the price of an item you have ordered has increased we will contact you before charging the additional amount and give you the option to cancel your order.

Pricing Policy
All products on this web site are priced in pounds sterling and include UK VAT at the prevailing rate currently 17.5%.

Payment Methods
You can pay by Visa, Master Card, Switch or Delta online. For other methods of ordering we also accept Solo cards, cheques, cash, postal orders or our own gift vouchers. Cash is acceptable only if posted via a registered service such as Royal Mail Special Delivery in the UK. We are unable to accept Electron and other 'Swipe Only' cards unless you are making a purchase in the shop.

How to Order
Orders may be placed by phone, fax, mail, email or online. The telephone number is to the left, we accept all major credit cards.  Also we can arrange interest free credit for those expensive tackle items!  Use the BUY NOW! buttons to add any items to your shopping basket or use the Shop Here button at the top to go to the shopping cart data base.  We also have to shops, located in Avenue and Chelmsford, details of how to get to these shops will be posted soon.

Card Security
We have deliberately chosen a proprietary shopping cart system (MIVA MERCHANT) that keeps your credit/debit card information in a secure environment at all times. When you complete your card details on screen you are entering them directly into storage on a secure server. Your entry of that information is protected by SSL (Secure Sockets Layer) encryption. We then obtain your order information, by accessing the secure server directly. We then delete the order information completely. Your card information is never shared with third parties.  We never keep your details longer than 30 days after goods have been despatched.

For online orders to be processed without delay the card holder's name and address must be provided in the 'Billing Information' and 'Credit/Debit Card Information' fields exactly as they are written on the statement. The same applies to the card holder's name and address supplied via any other order method.

Card fraud is illegal and we will prosecute.

When will you be charged?
We process order payment manually. Your card will not be debited automatically during the online transaction. We will debit your card once your order has been picked. This will usually be within 24 hours of receipt of your order, unless we are out of stock.  If in the unlikely event of your item being out of stock we will advise you via email and give an approximate time of delivery, once again cards will not be charged until goods are ready to despatch.

Out of Stock Items
If any item you have ordered is not available straightaway for any reason, we will do our best to contact you. If we are unable to get in touch, we will automatically place the out of stock item on our back order system, which means that the day it is delivered to us it will be sent to you. We also give you the option to cancel your order should you not wish to wait.

Delivery Charges
We have a very simple postage and packaging rates and are as follows; orders up to £100 next day delivery is £7.50 (Mainland UK only), orders from £100 to £300 postage for Mainland UK is just £5.50 orders over £300 postage to Mainland UK is free.  All these are limited to 30kg in weight for a single delivery.  If the wrong amount is selected then we reserve the right to charge the correct postage without notification.

Delivery Problems
Within the UK you can usually expect delivery of your order between 2 and 7 working days from the day we receive it. If you have not received your order after 7 days please call us on 01603 764004 . We will make enquiries to Royal Mail or our carrier to confirm loss of the parcel and will send a duplicate parcel to you as soon as possible.

Problems with Order Contents
The contents of your order should be checked immediately after delivery. Please telephone us straightaway if there are any problems, make sure you either check the contents whilst carrier is present or sign unchecked. Point out any damaged boxes to the courier and make sure there is a note of any such damage on the docket before the courier leaves.

Return of Goods Policy
We are happy to exchange unsuitable or unwanted items as long as they are returned to us in perfect condition, in their original packaging, with the receipt and within 28 days of delivery. In such circumstances we will not refund either the original postage or your return postage.  We do not send goods out on approval.

If goods are faulty or have been sent to you in error we will refund the price paid in full and postage as long as the goods are returned in their original packaging, with the receipt and within 28 days of delivery.

We will not accept goods sent to us for refund or exchange that have not been originally purchased from us. Goods bought online, meeting the above criteria, may be returned in the shop in person if that is more convenient for you. Any refunds will be made by the same method used to pay for the item (e.g. if you paid by credit card any refund will be made to the same card).

Complaints
We always do our best to respond quickly and fairly to any problem relating to tackle purchased from us or the service provided. In the event of a problem, call us straightaway and we will do whatever is necessary to resolve it as fast as possible. In normal circumstances problems will be responded to within 24 hours, usually the same day we are notified.

Resale
Goods purchased from Avenue Angling may not be used for resale.  And are as new unless stated otherwise.

Overseas Orders
We will take orders for overseas but the final cost of postage will be calculated and emailed to the customer for confirmation of additional cost.  We never take payment until postage rate is approved and goods are ready for despatch.  We reserve the right to refuse any orders or request identity proof for large orders, also we may request a bank transfer for orders over £150.

Contact Details:

Address:
Avenue Angling
16 Denbigh Rd
Norwich
Norfolk
NR2 3AA

Telephone: 44 (0) 1603 764004

Customer Information and Privacy Policy
We are committed to protecting your privacy. We are registered with the Data Protection Agency and comply fully with their requirements. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service. The type of information we will collect about you includes: your name, address, phone number, fax number if relevant, email address and credit/debit card details. We will not give or sell your details to any other party for any reason unless you specifically ask us to do so. The information we hold will be accurate and up to date. You can check the information that we hold about you by telephoning, writing or emailing us. If you find any inaccuracies we will delete or correct it promptly on your request. The personal information which we hold will be held securely in accordance with our internal security policy and the law.

Avenue Angling will use only the methods supplied by you for communication with you (e.g. telephone, fax, mail address and/or email address). We will not contact you for any reason other than to process your order accurately or resolve any order related problems or service issues. If you have any questions/comments about privacy, you should email us, using the following email address privacy@Avenueangling.co.uk